Support & Training

About Atlas Support

Learn about our support and training options, implementation model, professional services, and more.

Implementation

Included with every license

All of our partner schools are implemented through our five phase process focusing on ensuring a strong curriculum process with Atlas. Initial set-up includes:

Configuration of your Atlas system
National and/or State sets of academic standards
Faculty and course assignment upload
Online product training sessions
Specific pedagogical set-up and custom templates (i.e. Understanding by Design, International Baccalaureate, Service Learning, District Model, etc.)
A curriculum process framework

Support Options

Basic Product Support (included with every license)

Our support team is available to you by email or phone. Basic Support is included with each Atlas license. View our support material at help.fariaedu.com/atlas.

General email support through support@onatlas.com
Access to the general support line
Support received from the next available support team member
Responses include links to resources and guides
Atlas: Support with your academic standards

Premium Product Support ($550/year)

If your team needs dedicated ongoing support, you can upgrade your Support Bundle for access to a designated Support Team. They service unique modifications to your Atlas system, including necessary changes to your unit template(s), unit categories, and to your course and teacher lists throughout the year.

Priority email support through support@onatlas.com
Direct access to a designated support specialist team
Custom resources, support and videos, as well as links to resources and guides
Atlas: Support with your academic standards, including consultations on entering school created standards into Atlas
Atlas: Template modifications & system configurations
Support with adding new users and courses annually
Custom online training
Click here for further detail

Product Training

Online

Product Training

30-90 minute online workshops the provide targeted instruction on our product.
Pricing: $200/training

On-Site

Product Training

Sessions offer an overview of how our products work with individual support for leadership or teachers and built-in work time.
Pricing: $2000/day + travel costs

product support online product support on site Navigating Atlas: Gain hands-on experience in Atlas, and learn basic functions like adding units and personalizing your dashboard.

product support online Standards Editing Tool: Learn how to build and add school-created standards into your Atlas system, modify existing sets of open-copyright standards, or add visual flags for identifying power standards.

product support online product support on site Reports in Atlas: Analyze standards that have been targeted and assessed in units, create a scope and sequence report, and search curriculum for key topics and resources.

product support online Customized Atlas Training Modules: Mix and match topics from our list of training modules to create a customized training that meets your needs.

Click here to view all available modules.

product support online product support on site System Admin Training: Receive an overview of your role as a system administrator, learn how to manage teacher accounts and course assignments in Atlas, and understand the yearly archive process that takes place along with your role in supporting the process.

Our team will travel to your school or district for customized onsite Professional Development.

VIEW PD OFFERINGS

Services Menu

Atlas Product Services

Public Atlas Site (One-time payment of $500)

A customized webpage for sharing your Atlas curriculum with parents, accreditation teams, and/or community members. An Atlas Public Site allows you to manage what is visible, so you can share just the parts of your curriculum you want to highlight!

Support New Pedagogies ($300/request)

Convert Atlas to support new pedagogies.

Custom Reports ($150/year)

Up to five customized reports received monthly on curriculum, standards alignment, and/or user activity.

Unit Template Modifications ($200/request)

Update the layout and elements of unit templates.

Hourly Professional Services ($80/hour with a $320 minimum)

School Curriculum Import

Upload your teachers’ pre-written curriculum work to serve as a foundation for getting started in Atlas.

School Standards Import

Upload your school’s custom curriculum standards into Atlas, making them easily accessible to teachers for unit alignment.

Standards “Crosswalk”

In some cases, our Standards team can make a connection between different sets of similar standards in Atlas, allowing us to move teacher alignments automatically from one set to another.

System Configurations

A variety of support options and special site customization’s are possible by our team working “behind the scenes”. We can, for example:

Update Users and Course assignments
Add or edit mapping categories and the design of unit planners
Edit existing data (e.g., Assessment Methods) while maintaining curriculum alignments
Customize your system for incorporating new pedagogies & programs
Conduct a complete “Atlas Tune-Up” to remove unused items and help re-start your curriculum mapping

First Class Support

Rating

Satisfaction (last 100 ratings)

What people say

“The quality of the support I always receive, this time is no exception, is a fundamental reason we use Atlas. It is always done quickly, correctly, and graciously. Thank you.”
Leslie Destefano
St. Johns Country Day School

"Atlas was able to quickly and effectively resolve our issue”
Don Campbell
Chapel School

Meet your support team

Vincent Bradshaw
Implementation Specialist I joined the support team in Fall 2017. Prior to that, I held a few different positions, mostly in educational publishing. One of the things I enjoy most is that we provide personalized, direct support for schools that can help them solve critical problems.
Su Aldhalemi
Senior Customer Support Specialist My passion for education, technology, problem solving and curriculum mapping is why I love our software. My goal is to utilize my Computer Engineering and MBA backgrounds in solving teachers problems effectively and simplify their everyday duties.
Joseph Lanigan
Senior Customer Support Specialist From the streets of Boston to the forests of Oregon, I’ve worked as a classroom teacher, developer of museum science curriculum, and conductor of teacher training workshops. I’m now happy to work with teachers and administrators from around the world as they seek to plan, align, and improve their own curriculum using Atlas.
Kay Holl
Customer Success Manager, Americas - ManageBac I'm a former teacher who used Faria learning management systems as a Curriculum Planning tool in the classroom. I joined the Support team because I wanted to be able to assist other educators in learning the ins and outs of these tools helping educators.
Darby Cave
Americas, Customer Success Manager I discovered my passion for supporting teachers and administrators while working in an English academy in Spain. Atlas drew me in because supporting our clients combines my background in teaching, account management and client engagement in a unique way. I strive to help our clients feel comfortable and confident as they map their curriculum in Atlas.

Connect with us to elevate your process with Professional Services

To request services or for any questions on our Support Bundles, complete this form. We’ll get back to you within one business day. You can also call us at 1.503.223.7600 – please ask for Support Services.

Contact Support