About Atlas Support

Learn about our support and training options, implementation model, professional services, and more.

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Implementation

Key Concept Function

Included with every license

All of our partner schools are implemented through our five phase process focusing on ensuring a strong curriculum process with Atlas. Initial set-up includes:

  • Configuration of your Atlas system
  • National and/or State sets of academic standards
  • Faculty and course assignment upload
  • Online product training sessions
  • Specific pedagogical set-up and custom templates (i.e. Understanding by Design, International Baccalaureate, Service Learning, District Model, etc.)
  • A curriculum process framework

Support Options

basic

Basic Product Support (included with every license)

Our support team is available to you by email or phone. Basic Support is included with each Atlas license. View our support material at help.fariaedu.com/atlas.

  • General email support through support@onatlas.com
  • Access to the general support line
  • Support received from the next available support team member
  • Responses include links to resources and guides
  • Atlas: Support with your academic standards
premiumm

Premium Product Support ($550/year)

If your team needs dedicated ongoing support, you can upgrade your Support Bundle for access to a designated Support Team. They service unique modifications to your Atlas system, including necessary changes to your unit template(s), unit categories, and to your course and teacher lists throughout the year.

  • Priority email support through support@onatlas.com
  • Direct access to a designated support specialist team
  • Custom resources, support and videos, as well as links to resources and guides
  • Atlas: Support with your academic standards, including consultations on entering school created standards into Atlas
  • Atlas: Template modifications & system configurations
  • Support with adding new users and courses annually
  • Custom online training
  • Click here for further detail

Product Training

product support online

Online

Product Training

30-90 minute online workshops the provide targeted instruction on our product.
Pricing: $200/training

product support on site

On-Site

Product Training

Sessions offer an overview of how our products work with individual support for leadership or teachers and built-in work time.
Pricing: $2000/day + travel costs

product support onlineproduct support on siteNavigating Atlas: Gain hands-on experience in Atlas, and learn basic functions like adding units and personalizing your dashboard.

product support onlineStandards Editing Tool: Learn how to build and add school-created standards into your Atlas system, modify existing sets of open-copyright standards, or add visual flags for identifying power standards.

product support onlineproduct support on siteReports in Atlas: Analyze standards that have been targeted and assessed in units, create a scope and sequence report, and search curriculum for key topics and resources.

product support onlineCustomized Atlas Training Modules: Mix and match topics from our list of training modules to create a customized training that meets your needs.

Click here to view all available modules.

product support onlineproduct support on siteSystem Admin Training: Receive an overview of your role as a system administrator, learn how to manage teacher accounts and course assignments in Atlas, and understand the yearly archive process that takes place along with your role in supporting the process.

Our team will travel to your school or district for customized onsite Professional Development.

Services Menu

Atlas Product Services

Public Atlas Site (One-time payment of $500)

A customized webpage for sharing your Atlas curriculum with parents, accreditation teams, and/or community members. An Atlas Public Site allows you to manage what is visible, so you can share just the parts of your curriculum you want to highlight!

Support New Pedagogies ($300/request)

Convert Atlas to support new pedagogies.

Custom Reports ($150/year)

Up to five customized reports received monthly on curriculum, standards alignment, and/or user activity.

Unit Template Modifications ($200/request)

Update the layout and elements of unit templates.

Hourly Professional Services ($80/hour with a $320 minimum)

School Curriculum Import

Upload your teachers’ pre-written curriculum work to serve as a foundation for getting started in Atlas.

School Standards Import

Upload your school’s custom curriculum standards into Atlas, making them easily accessible to teachers for unit alignment.

Standards “Crosswalk”

In some cases, our Standards team can make a connection between different sets of similar standards in Atlas, allowing us to move teacher alignments automatically from one set to another.

System Configurations

A variety of support options and special site customization’s are possible by our team working “behind the scenes”. We can, for example:

  • Update Users and Course assignments
  • Add or edit mapping categories and the design of unit planners
  • Edit existing data (e.g., Assessment Methods) while maintaining curriculum alignments
  • Customize your system for incorporating new pedagogies & programs
  • Conduct a complete “Atlas Tune-Up” to remove unused items and help re-start your curriculum mapping

First Class Support

Rating

Satisfaction (last 100 ratings)

What people say

“The quality of the support I always receive, this time is no exception, is a fundamental reason we use Atlas. It is always done quickly, correctly, and graciously. Thank you.”
Leslie Destefano
St. Johns Country Day School

"Atlas was able to quickly and effectively resolve our issue”
Don Campbell
Chapel School

Meet your support team

  • su

    Su Aldhalemi

    Senior Customer Support Specialist My passion for education, technology, problem solving and curriculum mapping is why I love our software. My goal is to utilize my Computer Engineering and MBA backgrounds in solving teachers problems effectively and simplify their everyday duties.
  • darby

    Darby Cave

    Americas, Customer Success Manager I discovered my passion for supporting teachers and administrators while working in an English academy in Spain. Atlas drew me in because supporting our clients combines my background in teaching, account management and client engagement in a unique way. I strive to help our clients feel comfortable and confident as they map their curriculum in Atlas.

Connect with us to elevate your process with Professional Services

To request services or for any questions on our Support Bundles, complete this form. We’ll get back to you within one business day. You can also call us at 1.503.223.7600 – please ask for Support Services.

Contact Support