Service Offerings for Implementation, Training & Support

We offer world-class technical support through our Service Bundles, and for those customers who have unique requirements, via a la carte offerings.

Product Support Levels

Basic (included with every license)

Our support team, is available to you by email or phone. Standard Product Support is included with each Atlas license.

  • General email support through support@onatlas.com
  • Access to the general support line
  • Support received from next available support team member
  • Responses include links to resources and guides
  • Atlas: support with your academic standards

Premium $500/year

If your team needs dedicated ongoing support, you can upgrade your Support Bundle for access to a designated Support Specialist. They service unique modifications to your Atlas system, including necessary changes to your unit template(s), unit categories, and to your course and teacher lists throughout the year.

  • General email support through support@onatlas.com
  • Direct access to a designated support specialist
  • Responses include links to resources and guides, as well as short explanations
  • Atlas: support with your academic standards
  • Atlas: template modifications & system configurations
  • System & Template Customization
  • Online trainings

Product Trainings

ONLINE

PRODUCT TRAINING

30-60 minute online workshops that provide targeted instruction on our products. $150 per hour; Spanish, Arabic and Turkish for $300 per hour

ON-SITE

PRODUCT TRAINING

Sessions offer an overview of how our products work with individual support for leadership or teachers and built-in work time. $1,500 per day plus travel costs

Navigating Atlas: Gain hands-on experience in Atlas, and learn basic functions like adding units and personalizing your dashboard.

Standards Editing Tool: Learn how to build and add school-created standards into your Atlas system, modify existing sets of open-copyright standards, or add visual flags for identifying power standards.

System Admin Training: Receive an overview of your role as a system administrator, learn how to manage teacher accounts and course assignments in Atlas, and understand the yearly archive process that takes place along with your role in supporting the process.

Reports in Atlas: Analyze standards that have been targeted and assessed in units, create a scope and sequence report, and search curriculum for key topics and resources.

Our team will travel to your school or district for customized onsite Professional Development.

Services Menu

Atlas Product Services

Public Atlas Site – $500 one time

A customized webpage for sharing your Atlas curriculum with parents, accreditation teams, and/or community members. An Atlas Public Site allows you to manage what is visible, so you can share just the parts of your curriculum you want to highlight!

Support New Pedagogies – $300 per request

Convert Atlas to support new pedagogies

Custom Reports – $150 per year

Up to five customized reports received monthly on curriculum, standards alignment, and/or user activity.

Unit Template Modifications – $200 per request

Update the layout and elements of unit templates

Call us at 1.503.223.7600 or email services@onatlas.com to build a customized package based on the services and support you need.

Hourly Professional Services $80/ Hour ($300 min)

School Curriculum Import

Upload your teachers’ pre-written curriculum work to serve as a foundation for getting started in Atlas.

School Standards Import

Upload your school’s custom curriculum standards into Atlas, making them easily accessible to teachers for unit alignment.

Standards “Crosswalk”

In some cases, our Standards team can make a connection between different sets of similar standards in Atlas, allowing us to move teacher alignments automatically from one set to another.

System Configurations

A variety of support options and special site customization’s are possible by our team working “behind the scenes”. We can, for example:

  • Update Users and Course assignments
  • Add or edit mapping categories and the design of unit planners
  • Edit existing data (e.g., Assessment Methods) while maintaining curriculum alignments
  • Customize your system for incorporating new pedagogies & programs
  • Conduct a complete “Atlas Tune-Up” to remove unused items and help re-start your curriculum mapping

Connect with us to elevate your process with Professional Services

To request services or for any questions on our Support Bundles, complete this form. We’ll get back to you within a day. Of course, we’d also love to hear from you voice-to-voice @ 1.503.223.7600. Ask for Support Services.

Request Free Curriculum Process Review

Want feedback on your school's curriculum planning and review process?

Request a free 30-min consultation with one of our curriculum experts!

Faria Education Group Ltd is a leader in international education systems & services.